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Terms and Conditions

Welcome to . This Website is owned and operated by AshrayaMedicals , whose registered office is in Kannur, Kerala

The following are the Terms and Conditions, read together with the Privacy Policy, that govern your order and use of the products and services (the "Products") from Ashraya Medicals, and constitute a legally binding agreement, between you ("the Customer", the "User" or "the Caregiver") and, a fully licensed Pharmacy. 

By visiting, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to, you are deemed to have agreed to all the following Terms and Conditions of Service. Prior to use of this website, please read these Terms and Conditions carefully as you agree to be bound by them. If you aren’t willing to accept these Terms and Conditions, please do not use this website.

  • Creating an Account 

 1.1 To use certain features of the Website (e.g., ordering Products, posting rating/reviews, receiving Ashraya Medicals newsletters), you must set up an account with Ashraya Medicals and provide certain information about yourself as prompted by the Customer Information form, including, your name, gender, email address, account password, mobile number and billing/shipping address. All of your registration information is protected by our Privacy Policy.

1.2 You represent and warrant that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.

1.3 Your  account with username and password are personal to you. You may not transfer your account and you will be responsible for the activities associated with your account.

1.4 Ashraya Medicals will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorized use of your account, you shall immediately notify us through our helpline.

1.5 It is your responsibility to keep your email address up-to-date on your account setup at Ashraya Medicals so that we can communicate with you if needed.

  • Privacy Policy

2.1 Your personally identifiable information will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use and disclose your personally identifiable information, please refer our Privacy Policy, which also governs your visit to

2.2 We understand the privacy of all information you provide is of a primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third party service providers.

  • Customer eligibility

3.1 Our Customers or Users must be over 18 years of age and registered with us. is not intended for children under the age of 18. We will not knowingly collect information from visitors in this age group.

  • Use of Information on the Website

4.1 The information provided on the Website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.

4.2 The information on this Website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.

4.3 does not endorse any views or opinions that may be included in the Website Content, or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and

  • Disclaimer of Warranties and Limitation of Liability 

5.1 All information, Products and services included on or otherwise made available to you through this Website are provided by on an "as is" and "as available" basis, either expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the applicable law. You expressly agree that your use of this Website is at your sole risk.

5.2 assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site.

5.3 has exerted reasonable efforts to ensure that all information published on the Website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. At any point of time we reserve the right to remove or alter any of the information contained on the Website at our sole discretion.

5.4 We disclaim responsibility for any harm to persons resulting from any instructions or Products referred to in the Website. is not associated with any manufacturer of medicines or other products on the Website. We do not warrant that the Website, or its content will meet your requirements.

5.5 We may let you view our information and communicate with us through the Social Media services such as Facebook and Twitter. Ashraya Medicals explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party websites, which are in no way associated with us.

5.6 accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the Ashraya Medicals Users.

5.7 reserves the right to modify or withdraw any part of the website or any of its content at any time without notice.

  • Website Availability

6.1 We take all reasonable care to ensure the availability of the Ashraya Medicals Website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. does not warrant uninterrupted access.

  • Terms of Sale

7.1 may accept or decline any order placed by a Customer in its absolute discretion without any liability to the customer. 

7.2 reserves the right to discontinue any contents or offer on its Website.

7.3 We reserve the right, without prior notice, to limit the order quantity of any Products available on

7.4 We acknowledge, and you agree that you have fully and accurately disclosed your personal information, personal health information and consent to its use by the Pharmacy Ashraya Medicals and/or its affiliates. You confirm that you have had a physical examination by a physician and do not require a physical examination.

7.5 You understand that all Products shall be sold & dispensed by a registered Pharmacist at Ashraya Medicals and/or its affiliates.

7.6 "If you are the parent/legal guardian/authorized person for the patient disclosed herein, you affirm that you are over the age of majority, and have full authority to sign for and provide the above representations to the Pharmacy Ashraya Medicals and/or its affiliates on the Patient's behalf." 

  • Prescription Medication Policy

8.1, a fully licensed and regulated pharmacy, takes all precautions to strictly abide by the laws and regulations set forth in the dispensing of prescription medications. By placing the order for your prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicines.

8.2 will not dispense any prescription medication without a valid prescription from a licensed physician.

8.3 If you are ordering prescription medication(s), you hereby confirm that you will send us a scanned copy of your valid prescription(s) via email, fax, WhatsApp, or by post, and this prescription shall then be subject to the scrutiny of and approval by our qualified Pharmacists.

8.4 The drug information provided in the is for informative purposes only and this Website is not intended to provide diagnosis, treatment or medical advice. We are not liable for any adverse effects or harm to you as a result of your reliance on the information in the Website.

8.5 Ashraya Medicals requires either the User or Customer or the Caregiver to confirm he/she is completely aware of the indications, side effects, drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician before purchasing or consuming any medicine from

8.6, a Caregiver can order prescription medicines on your behalf.

  • Return and Refund Policy

Refund Policy

At Ashraya Medicals we do our best to ensure that you are completely satisfied with our products. And we ae happy to issue a full refund based on the conditions listed below

--> You received a defective item.

--> The ordered item (s) is past its expiry date.

Return Policy

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify Ashraya Medicals Customer Support immediately to ensure prompt resolution. 

We also understand that various circumstances may arise leading you to want to return a product or products that are not defective. In these cases, we may allow the return of unopened, unused products as per our management decision, *ONLY if you notify us within 2 weeks *. (dependsfrom case to case.)

Return Policy Exceptions:

Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Monitor &Equipments and Ortho Support.

  • Copyrights, Trademarks and other Intellectual Property Rights

10.1 As per the Terms and Conditions of, the Website grants access to Users/Customers to view the content solely for visiting, ordering, and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by Ashraya Medicals.

10.2 You hereby agree that you will not reproduce, duplicate or copy the content of for any purpose, unless you have been specifically permitted to do so in a separate agreement with this Website.

  • User Indemnification

You hereby agree to indemnify, defend, hold harmless and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all claims, losses, expenses, damages and costs, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defenses. 

  • Applicable Law and Jurisdiction

These Terms and Conditions and your use of this Website and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of Kannur.

  • Severability

If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. 

  • No Waiver

No failure on the part of to enforce any part of these Terms and Conditions shall constitute a waiver of any of ‘Ashraya Medicals’ rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Ashraya Medicals nor the reliance of any person on Ashraya Medicals actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of shall have any legal effect whatsoever.

  • Submissions

15.1 reserves sole discretion to accept, edit or reject any and all materials you may send to us (collectively, "Submissions") as part of the features in the Website, including but not limited to, Ratings & Reviews, Ask Our Pharmacist Your Questions and Testimonials. Such Submissions should not be offensive on moral, religious, racial or political grounds or of an abusive, indecent, threatening, unlawful, obscene, defamatory, menacing or otherwise objectionable nature. Transmitting such offensive materials may violate relevant laws, regulations and ethics of pharmacy. 

15.2 shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions. By posting, uploading, inputting or providing your Submissions, you hereby grant unrestricted use of the Submissions for any purpose, without compensation to you, including a non-terminable, royalty-free and non-exclusive license to use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

15.3 You also represent and warrant that your Submissions will not infringe, misappropriate or violate a third party's patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy. 

15.4 The User/Customer shall be prohibited to introduce, post, or transmit any information or software, which contains a virus, worm or other harmful components into the Website. 

15.5 does not endorse and is not responsible for any Submissions on its Website. We will not be liable for any loss or harm caused by the Submissions or your reliance on the information, including but not limited to, statements, opinions and reviews posted by the Users/Customers, which may be inaccurate, offensive, obscene, threatening or harassing.

  • Termination

You agree that, in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to and use of the Website, at any time. You agree that any termination of your access to the Website or suspension of your account may be effected without prior notice, and you agree that shall not be liable to you for any such termination. Your right to use the Ashraya Medicals Website/Service immediately ceases upon termination of your access/use of the Website.

  • Changes to these Terms and Conditions

We reserve the right to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website. It is your responsibility to review the Terms and Conditions regularly. Your continued use of the Website following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions. These Terms were published on 06/JUN/2017.


Contact Information

Please contact us for any queries or comments regarding these Terms and Conditions.

Telephone number: 91 9947 161 000